Privacy Policy

1. Introduction

At Dear Neighbour Pty Ltd (“we”, “us”, “our”), we care about your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting or shopping with us at dearneighbour.com, you agree to this policy.

2. What We Collect

When you interact with us, we may collect:

Name

Email address

Phone number

Billing and shipping address

Payment details (securely processed by our providers)

Order and purchase history

IP address and website activity

3. How We Collect It

We collect personal information when you:

Place an order

Create an account

Get in touch with us (email, socials, forms)

Browse our website (via cookies and analytics)

4. Why We Collect It

We use your information to:

Process and deliver your orders

Keep you updated on your purchase

Provide friendly, one-on-one customer support

Send marketing (only if you opt in)

Improve our website, range, and experience

Meet our legal obligations

5. Who We Share It With

To run our store smoothly, we may share your information with trusted third parties, including:

Payment providers (e.g. Stripe, PayPal)

Shipping and delivery partners

E-commerce and marketing platforms (e.g. Lightspeed, Klaviyo)

IT and support providers

Professional advisors (accountants, legal)

Government or regulatory bodies where required

We don’t sell your personal information. Ever.

6. Overseas Disclosure

Some of our service providers may operate outside Australia. Where this happens, we take reasonable steps to ensure your information is handled securely and in line with Australian privacy laws.

7. Cookies (The Digital Kind)

We use cookies and similar tech to:

Help the site run smoothly

Understand how people use our store

Improve your experience and tailor content

You can manage cookies in your browser settings if you prefer.

8. Marketing

If you’ve opted in, we might send you emails or updates about new arrivals, restocks, or things we think you’ll love.

You can unsubscribe anytime using the link in our emails, or by contacting us.

9. Keeping Your Information Safe

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

That said, no online system is ever 100% secure, but we do our best to keep things locked down.

10. Access & Corrections

You can request access to the personal information we hold about you, or ask us to update it if something’s off.

Just reach out using the details below.

11. Complaints

If you think we’ve mishandled your information, please contact us and we’ll look into it.

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

Dear Neighbour Pty Ltd

Email: hello@dearneighbour.com

Website: dearneighbour.com

13. Updates to This Policy

We may update this policy from time to time. The latest version will always live on our website. Last updated 01/05/2026.

14. Payments

All payments are processed securely through trusted third-party providers. We don’t store your full credit card details.

15. Third-Party Links

Sometimes we link to other websites. We’re not responsible for their privacy practices, so it’s worth checking their policies too.

A quick note from us

We’re a small, design-led store built on community and good taste. We only collect what we need to run the shop properly, and we treat your information with the same care we’d expect ourselves.